Delivery & Shipping
Last updated: June 01, 2026
Mombasa County
Same Day
Orders placed before 12:00pm Monday to Saturday are delivered the same day within Mombasa County.
Delivery Fee
Free on orders over KES 5,000
KES 300 below
Nairobi & Surrounds
Next Day
Orders placed before 5:00pm are dispatched and delivered the following business day.
Delivery Fee
KES 500 flat rate
Rest of Kenya
2–5 Days
We ship countrywide via trusted courier partners. Delivery time depends on destination.
Delivery Fee
Calculated at checkout
Order Processing
All orders are processed within 1–2 business hours during working hours (Monday to Friday 8am–5pm, Saturday 8am–2pm). Orders placed outside of business hours, on Sundays, or on public holidays will be processed the next business day.
Delivery Confirmation
Once your order has been dispatched, you will receive an SMS notification to the phone number provided during checkout. Our delivery team will contact you before arriving to confirm your location.
If You Are Not Available
If you are unavailable at the time of delivery, our driver will attempt to contact you. If we cannot reach you, the order will be returned to our warehouse and you will need to arrange a new delivery time. A re-delivery fee may apply.
Bulk & Wholesale Orders
For large bulk orders (KES 50,000+), please contact our sales team directly on +254 700 000 000 to arrange delivery scheduling and negotiate delivery terms. We can accommodate scheduled deliveries, timed deliveries, and palletised shipments.
Damaged Goods on Delivery
Please inspect your order at the time of delivery before signing. If any items are visibly damaged, note it on the delivery receipt and contact us immediately. We will arrange a replacement or refund for confirmed delivery damage.
Force Majeure
Ezzi Traders Limited is not responsible for delivery delays caused by events outside our control including but not limited to: extreme weather, road closures, public unrest, or natural disasters. We will notify you of any significant delays as soon as we become aware.
Questions about your delivery?
Contact our logistics team and we'll help track your order or sort out any issues quickly.